Refund Policy

Refund Policy for [chicagogranddeals]

At [chicagogranddeals], we aim to provide you with the best shopping experience and high-quality products. If you’re not completely satisfied with your purchase, we’re happy to assist with refunds as outlined in our Refund Policy below.

Please review the following policy carefully.

1. Refund Eligibility

  • You may request a refund for items within [3] days from the date of delivery.
  • Refunds are only available for items that are unused, unopened, and in their original condition, with all packaging, tags, and accessories intact.
  • Refunds are not available for the following items:
    • Personalized or custom items
    • Gift cards
    • Sale or clearance items (unless defective)
    • Perishable goods or food items

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [sales@chicagogranddeals.com] or via our website’s contact form. Please provide your order number, the item(s) you would like to return, and the reason for the refund request.
  2. Return Authorization: If your refund request is approved, we will issue a Return Authorization (RA) number along with instructions on how to return the item.
  3. Return Shipping: You are responsible for the cost of return shipping unless the item is defective, damaged, or was sent in error. Please use a trackable shipping method to ensure the safe return of the product.

3. Refund Process

  • Once we receive your returned item(s), we will inspect it to ensure it meets our return criteria.
  • If the item is accepted for a refund, we will process your refund within [3] business days.
  • Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few additional days for the refund to appear on your bank or credit card statement depending on your payment provider.

4. Exchanges

If you wish to exchange an item, please follow the return process above and place a new order for the replacement item. Returns and exchanges are processed as separate transactions.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within [3] days of receiving the product. We will issue a full refund or send a replacement at no extra charge, including return shipping, for the defective item.

Please provide photos of the damage or defect to expedite the process.

6. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • Personalized products (custom-made or engraved)
  • Gift cards
  • Final sale or clearance items
  • Perishable items, including food and beverages

Please carefully review the product details before completing your purchase, especially for seasonal or holiday-themed products, as these may not be eligible for a refund once the holiday has passed.

7. Late or Missing Refunds

If you haven’t received your refund after the processing period, please check your bank or credit card statement first. If the refund is still not showing up, please contact us at (sales@chicagogranddeals.com], and we will investigate the issue.

8. Sale & Holiday Items

During peak seasons like Christmas, some items may be subject to special return and refund terms. Be sure to check the return policy for any specific promotions or holiday products. Any sale or discounted items may have special conditions for returns and refunds.

9. Contact Us

If you have any questions or need assistance with your refund request, please reach out to us:

Email: [sales@chicagogranddeals.com]
Address: [sales@chicagogranddeals.com]

We’re here to assist you and ensure that you have a joyful holiday shopping experience!