Return Policy

Return Policy for [Chicago Grand Deal]

At [Chicago Grand Deal], we want you to be completely satisfied with your purchase. If for any reason you're not happy with your items, we're here to help with our easy return and exchange process.

Please read the following policy carefully to understand your rights and responsibilities regarding returns and exchanges.

1. Return Eligibility

  • You can return items within [3] days of receiving your order.
  • To be eligible for a return, items must be in new, unused, and resalable condition, with all original packaging, tags, and accessories included.
  • Unfortunately, we do not accept returns on [specific items], including:
    • Personalized or custom items
    • Gift cards
    • Clearance or final sale items
    • Food items or consumables

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [sales@chicagogranddeals.com] or via our website’s contact form with your order number and the item(s) you wish to return.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number, as well as detailed instructions for sending your items back to us.
  3. Packaging: Carefully pack your items, ensuring they are secure to prevent damage during return shipping.
  4. Return Shipping: The return shipping costs are the responsibility of the customer unless the item is defective or was shipped in error. We recommend using a trackable shipping service to ensure we receive your returned items.

3. Refunds & Processing

  • Once we receive and inspect your returned items, we will process your refund within [3] business days.
  • Refunds will be issued to the original payment method.
  • Please note that original shipping costs are non-refundable, and customers are responsible for return shipping fees, unless the return is due to a defect or our error.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process above and place a new order for the item you'd like to receive. Returns and exchanges will be handled as separate transactions.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [3] days of receiving your order. We will provide you with a prepaid return label and either issue a full refund or send a replacement at no additional cost.

6. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Clearance items
  • Personalized or custom items
  • Perishable or consumable items
  • Holiday-themed items purchased after the holiday season (unless defective)

7. Sale & Holiday Items

Please note that during the holiday season, certain items may be subject to different return timelines. Please verify our return policy on holiday-specific products before making your purchase. Any sale or discounted items are subject to [specific return rules] and may not be eligible for a refund or exchange.

8. Contact Us

If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact our customer service team:

Email: [sales@chicagogranddeals.com]
Address: [sales@chicagogranddeals.com]