Return Refund & Cancellation Policy

Thank you for shopping with Chicago Grand Deals!  We are committed to providing you with high-quality products and excellent service. Please carefully review our return and refund policy to understand your rights and responsibilities.

 

1. Return Policy

Eligibility for Returns:

We accept returns only for items that are damaged, defective, or incorrect upon arrival. To be eligible for a return, you must:

  • Contact us within 7 days of receiving your order.
  • Provide a clear unboxing video showing the package as it was received, including the outer packaging and contents. This video is mandatory to verify any claims of damage, defects, or incorrect items.
  • No returns are accepted for reasons such as change of mind, dissatisfaction with product preferences, or customer errors in ordering.

Non-Returnable Items:

  • Custom or personalized items.
  • Items marked as "final sale" or "non-returnable."
  • Gift cards
  • Clearance items
  • Personalized or custom items
  • Perishable or consumable items
  • Holiday-themed items purchased after the holiday season (unless defective)

2. Refund Policy

No Refunds Policy for Products:
  • We do not offer refunds on orders once they have been shipped. This policy ensures the sustainability of our pricing and logistics.
  • Exceptions for Refunds:
    Refunds will only be issued under the following conditions:
    • The item was damaged or defective upon arrival, and you provided sufficient evidence within the return window.
    • The item was incorrect (not the product ordered).
  • Refund Process:
    If your refund request is approved, the refund will be processed within 7-10 business days to your original payment method. Please note that processing times may vary depending on your financial institution.

3. Shipping Costs for Returns

  • Customers are responsible for covering return shipping costs unless the issue is caused by us (incorrect or defective items).
  • Original shipping fees are non-refundable.

4. Cancellations and Changes

  • Orders can only be canceled or modified within 24 hours of placement. After this period, cancellations and changes are not allowed due to processing timelines.

5. How to Initiate a Return

To initiate a return, please contact us at sales@chicagogranddeals.com  with the following details:

  1. Your order number.
  2. The required unboxing video showing the issue (outer package, product, and contents).
  3. A brief description of the problem.

 

Our customer service team will review your request and provide instructions on the next steps.

We appreciate your understanding of our policies, which are designed to ensure fairness for all parties involved. If you have any questions, feel free to reach out to us at sales@chicagogranddeals.com.

Thank you for choosing Chicago Grand Deals!